The Assured Assistance office team

After more than 11 years in senior care, Sherry knows that behind every schedule is a person, behind every phone call is a concern, and behind every family is a story. Her role at Assured Assistance is about more than running an office. It's about getting to know the people we serve, listening to families who may not know where to turn, and making sure they feel heard, supported, and confident in the care their loved ones receive.

Sherry's path to home care was anything but ordinary. After graduating from Shippensburg University with a degree in criminal justice, she worked as a juvenile care worker, corporate travel agent, and elementary school instructional support aide before discovering her place in senior care. What began as a career became a personal passion. She found that the most meaningful part of her work was connecting with clients and their families, understanding their individual needs, and helping them navigate the challenges that come with aging.

That personal approach continues to shape how Sherry works every day. She meets with families in their homes, stays connected with the community throughout Berks County, speaks at local events, writes the company blog, and contributes articles to the Reading Eagle's Senior Life section. Whether she's talking with a family for the first time or helping work through a concern, her goal is the same: to make a difficult time a little easier and help seniors continue living with dignity in the home they love.

Sherry believes aging doesn't have to be something to dread. With understanding, the right support, and people who genuinely care, it can be approached with greater confidence and peace of mind. It's a belief that reflects the heart of Assured Assistance: Home care is where our heart is.

Outside of work, Sherry enjoys reading, painting, running, and spending time outdoors with her husband of more than 30 years and their two children.

Nikita knows that being a great caregiver takes more than learning a list of tasks. It takes patience, compassion, confidence, and the ability to understand what a client may be experiencing, especially when aging brings physical or cognitive challenges. With more than 11 years of home care experience, she brings that understanding to the people she recruits, trains, and supports at Assured Assistance.

Nikita is often one of the first people a new caregiver gets to know, and she takes that responsibility personally. She leads hands-on training herself, helping caregivers prepare for the real-life situations they'll encounter in a client's home. But her support doesn't end when training is over. She checks in, answers questions, works through challenges, and helps caregivers feel confident in the important work they do. She knows that good care starts with people who feel prepared, appreciated, and supported.

For Nikita, it's about building a team where people know they can turn to someone when they need help. Because when caregivers feel supported, clients benefit from that care, too. It's a belief that runs throughout Assured Assistance: taking care of our caregivers is an important part of taking care of our clients.

Away from the office, Nikita is a mom of three boys and a dedicated sports mom. She brings that same energy, encouragement, and team spirit to work every day. And if you're thinking about becoming part of Assured Assistance, Nikita is the person you'll get to know along the way. Explore our caregiver opportunities.

Katie is the person working behind the scenes to make sure our clients have the care they need when they need it. With three years of experience in home care scheduling, she has found a role that brings together two things she enjoys: helping people and figuring out how to make all the moving pieces fit. Matching the right caregiver with the right client takes more than finding an open spot on the calendar. It takes understanding people, recognizing individual needs, and knowing that a well-planned schedule makes a real difference in someone's day. When the right caregiver shows up at the right time, chances are Katie helped make it happen.

Katie knows that schedules represent real people and real lives. Every shift matters to a client who depends on us and a caregiver balancing work with family and other commitments. She works to bring those needs together, helping create consistency for clients and dependable schedules for our caregivers.

Outside the office, Katie enjoys spending time with her husband and two children. Family movie nights and travel adventures are favorite ways to make memories together. She also enjoys singing, playing piano, and scrapbooking—creative pursuits that give her plenty of ways to express herself when she's not coordinating care.

Theresa is one of the people who makes sure everything behind the scenes at Assured Assistance and our sister company, Paramount Living Aids, runs as it should. From maintaining files and records to handling the paperwork that supports billing, payroll, and daily office operations, she keeps track of the many details that allow the rest of the team to focus on clients and caregivers. Much of her work happens out of sight, but it plays an important role in keeping both businesses organized and running smoothly.

Theresa came to the job without a background in home care, but she brought something equally valuable: a strong work ethic, an eye for detail, and a commitment to doing things right. She understands that even the smallest oversight can affect the bigger picture, and she takes pride in making sure the details are handled carefully and consistently. When the office needs something organized, tracked down, or taken care of, Theresa helps make it happen.

Outside of work, Theresa enjoys traveling and discovering new places, reading, and photography. She also appreciates the chance to slow down and recharge at home before the next adventure.

Megan schedules alongside Katie. She came to us with more than 18 years in healthcare, in skilled nursing facilities and hospitals, where she worked with patients, families, coworkers, and clinicians and learned how much of the job is communication and follow-through. She likes solving problems and she likes helping people, and scheduling home care is both, several times an hour.

She's a mother who cheers for her son from the sidelines, cooks, travels, hosts, and watches movies with her son and her significant other.

Kristin leads our Case Management Services and brings more than 30 years of nursing to it. She's the person who reads the medication list, attends the discharge and the appointments, and keeps the family, the caregivers, the doctors, and the facility working from the same plan. Her approach is to meet each person where they are and write a plan that reflects what they want, then advocate for it. Case management has its own page, with the twelve things she does.

Outside of work she's outdoors with her husband.