Non-medical home care services

Sometimes, the Most Important Thing Is Simply Being There

A game of cards at the kitchen table, a favorite movie, a walk to the end of the street, or an hour spent sharing stories and memories. These moments may seem simple, but they can bring comfort, connection, and joy to an otherwise lonely afternoon. For many clients, having someone to talk with, laugh with, and look forward to seeing is one of the most meaningful parts of a caregiver's visit.

• Enjoying familiar favorites: Cards, a favorite show, a short walk, or an activity they love.
• Being heard and understood: A conversation that follows their lead, respects their feelings, and lets them share without feeling corrected or rushed.
• Remembering the little things: Preparing a favorite meal or doing something special they mentioned wanting to do.
• Building familiar connections: Seeing a trusted caregiver who knows their routines, interests, and stories.

Personal care

From bathing and showering to getting dressed, grooming, and using the bathroom, our caregivers provide personal care with attention to each client's comfort, privacy, and independence. Whether it's offering a steady arm while moving around the house or allowing extra time to complete a familiar routine, care is provided at the client's pace and with respect for their preferences.

Our caregivers receive hands-on training in our office, learn alongside an experienced caregiver, and continue building their skills in the field.

• Bathing and showering: Assistance at a comfortable pace, with privacy and dignity always a priority.
• Dressing, grooming, and bathroom needs: Respectful help with daily routines, including incontinence care when needed.
• Mobility and safety: A steady, supportive presence when getting up, moving around the home, and navigating everyday activities.
• Medication reminders: Reminders and prompts according to the client's care plan and agency policy.

Meals and the kitchen

Good meals are about more than nutrition. They're also about familiar favorites, enjoyable routines, and having someone to share the moment with. Our caregivers can help plan meals, shop for groceries, prepare food, and sit down to enjoy a meal with a client. If a client mentions a favorite dish, we do our best to bring it to the table. And when the cooking is done, the kitchen gets cleaned up, too.

• Everyday meals made easier: Breakfast prepared, lunch ready for later, or dinner made together.
• Grocery shopping: Picking up the foods and household essentials the client needs.
• Meals tailored to individual needs: Preparing food according to the client's preferences and healthcare-provider instructions.
• A clean kitchen afterward: Washing dishes, wiping counters, and tidying the meal-preparation area as part of the cooking routine.

Laundry and housekeeping

Laundry, fresh sheets, vacuuming, taking out the trash, wiping down the bathroom, and keeping the kitchen counters clear. These everyday tasks can become harder to manage as we age, and a little help can make a big difference. Our caregivers help keep the home comfortable, organized, and safe as part of caring for the person who lives there. The goal isn't a spotless house—it's a home that feels manageable and welcoming.

• Laundry and linens: Washing, folding, putting clothes away, and changing the sheets.
• Everyday tidying: Vacuuming, wiping down bathroom surfaces, clearing counters, and taking out the trash.
• Keeping things organized: Sorting the mail, putting everyday items back in place, and helping manage the clutter that builds up.
• A clear distinction: Deep cleaning, major household projects, and outdoor maintenance such as cleaning gutters are outside the scope of routine homemaking assistance.

Errands and transportation

Getting to the grocery store, picking up prescriptions, making it to a doctor's appointment, or stopping at the post office or salon can become more difficult when driving is no longer an option. Our caregivers help clients stay connected to their routines and communities by providing transportation and accompanying them on everyday errands and appointments.

• Everyday errands: Trips to the grocery store, pharmacy, bank, post office, or hair salon.
• Rides to appointments: Transportation to medical appointments and assistance getting in and out safely.
• Support along the way: A familiar caregiver to accompany the client, help with errands, and provide an extra hand when needed.

Our caregivers use their own vehicles to provide transportation, so a valid driver's license and a reliable vehicle are requirements for the role.

Memory care

When someone with dementia is living at home, familiar routines, gentle reminders, and a calm, reassuring presence can make everyday life feel more manageable. Our caregivers use verbal cues and patient prompting to help with daily activities, provide supervision around common household risks, and offer meaningful activities that reflect each person's interests, memories, and abilities.

Before working with a memory care client, caregivers receive training on cognitive impairment from our staffing coordinator, helping them better understand the person behind the diagnosis and how to provide thoughtful, respectful support.

• Gentle reminders, not arguments: Patient prompting and reassuring cues that help with daily routines without creating unnecessary frustration.
• Awareness of everyday safety: Paying attention to potential risks around the stove, exterior doors, stairs, and other areas of the home.
• Activities that feel familiar: Favorite songs, photo albums, meaningful hobbies, and simple activities connected to the person's life and memories.
• Training before the first visit: Caregivers receive cognitive impairment training before being assigned to a memory care client.

Hospice support

When a loved one is receiving hospice or palliative care at home, families often need an extra set of hands—and someone they can count on to be there when they can't. Our caregivers work alongside the hospice or palliative care team, providing the everyday, non-medical support that helps make time at home more comfortable. The hospice team provides nursing and other medical services; our caregivers are there for personal care, meals, companionship, and a reassuring presence during the hours in between.

• Alongside the hospice team: We complement the care provided by hospice professionals; we never replace their nursing or medical services.
• Comfort in everyday moments: Help with personal care, meals, companionship, and daily routines based on the client's needs.
• Support on your schedule: From a few hours at a time to around-the-clock coverage, depending on care needs.
• Room to simply be family: We help with the day-to-day responsibilities so loved ones can spend more time together and focus on what matters most. Quality time, when time may be limited.

Care in a facility

Home isn't always a private house. Sometimes it's an assisted living community, a personal care home, or a long-term care facility. Assured Assistance caregivers provide one-on-one support in these settings, too. While the facility provides meals, nursing, and general resident care, our caregiver offers something extra: dedicated time and personal attention focused on your loved one.

We currently have caregivers serving clients in many of Berks County's communities.

• Time to enjoy a meal: Friendly encouragement and companionship to help make mealtimes more enjoyable. Assistance with cutting up food and eating, as needed because nutrition is important to overall health.
• A little encouragement to join in: Accompaniment to activities, a walk, or time outside the room.
• Personal care at a comfortable pace: Help with showering, dressing, and daily routines without feeling rushed.
• One person focused on your loved one: Consistent, individualized attention that complements the care already provided by the facility.