Frequently Asked Questions

What makes Assured Assistance different from other companies?

Assured Assistance is a locally owned and operated company based in Reading, PA since 2003. We offer compassionate, skilled, hands-on-care for an exceptional customer service experience. We take pride in making sure our clients and their families participate in arranging custom care to encourage independence, dignity and a positive experience. From our professional office staff to our warm and wonderful caregivers, there is a difference.

 

How do I pay for Assured Assistance?

Assured Assistance accepts clients who are able to pay privately. We are happy to work with many Long Term Care Insurance plans, Veteran’s benefits and can further discuss the process with you.
Assured Assistance invoices our clients every two weeks.
At this time, we are unable to accept payments through payor-sources such as Medicare, Medicaid, waiver program and standard insurance plans.

 

How are Caregivers selected?

Once Assured Assistance accepts an application, a process begins to ensure that not only is this individual qualified from a skills point of view, but are they someone who displays a sincere love for this kind of work…not just looking for a “job.” After a thorough process that includes a face-to-face interview, professional and personal references and a PA criminal background check, we bring a Caregiver on-board.

 

What is the training process for Caregivers?

Assured Assistance Caregivers are trained by a combination of in-office teaching as well as hands-on, on the job training with one of our other skilled Caregivers to ensure the safety and satisfaction of our clients. Caregivers are trained in all aspects of non-medical homecare from showering, bathing and dressing, to memory care and emotional support. The long and short of it…if we would not want this person in our home, we will not be sending them to yours.

 

Is Assured Assistance reliable?

It is our policy to maintain consistency with the Caregiver provided. It is important to ensure that you feel comfortable and that you do not have to worry about a new face every day. That being said, it is the policy of Assured Assistance to cross-train Caregivers so they are familiar with a few clients in case ‘life’ happens and a substitute is needed. Our clients should know that another Caregiver will be available to take care of your needs.

 

What happens if I need to change my schedule?

An Assured Assistance office staff member is on-call 24 hours a day/ 7 days a week. We do not out-source an answering service; nor will you have to wait for a response until ‘business hours.’ Whoever is on-call is familiar with all of our clients, their needs and our Caregivers to ensure your expectations are always met.

 

Do caregivers provide assistance in nursing homes or personal care facilities?

Yes! Assured Assistance caregivers are absolutely able to help in facilities. We provide emotional support, companionship, and supplemental hands-on help to those who reside in a long-term care facility. A benefit of this service is that it provides that extra one on one time that facility staff may not have the time for. We currently have compassionate Caregivers in almost all of the most-prominent long-term care facilities in the area.

 

Do you provide live-in Caregivers?

No, Assured Assistance has a philosophy that the best care is provided by Caregivers who are rested and refreshed. Assured Assistance is able to provide exceptional care to clients from three-hours a day to 24 hours around-the-clock by scheduling shifts of 6-12 hours depending on the client needs.

 

I saw an advertisement in the newspaper from an individual who can provide similar services. Why should I work with Assured Assistance instead?

There are an abundance of reasons why Assured Assistance should help you maintain your independence.
All of our Caregivers are employees of our company.This is important because as the employers, Assured Assistance takes out all the proper insurances and workman’s compensation as well as managing billing, taxes and payroll.
Assured Assistance Caregivers are all bonded and insured.
Assured Assistance Caregivers are thoroughly trained upon hire and on-going, both in the office and out in the field.
Every employee of Assured Assistance must pass a Pennsylvania Criminal background check without exception.
Assured Assistance Caregivers are thoroughly vetted from the initial interview and reference checks to training and competency testing.

 

What does light-housekeeping mean?

Light-housekeeping means that our skilled Caregivers are not maids, nor a cleaning service. They can absolutely help you around the house with running the vacuum, keeping tidy, organizational assistance, taking out the trash, doing laundry and ironing.

 

Where do you provide services?

At this time, Assured Assistance is able to provide caregiving services to Berks and Lancaster Counties.

 

Are there a minimum number of hours to have a Caregiver?

Yes, Assured Assistance has a 3 hour minimum for services, but we are always willing to customize services to client needs.